Citizen’s Charter of Bangladesh Jute Research Institute (BJRI)

1.     Vision of Citizen’s Charter of BJRI:

Bangladesh Jute Research Institute (BJRI) is committed to help the farmers, entrepreneurs and other stakeholders or citizens of Bangladesh in delivering jute related technologies both jute fibre and jute products and related socio-economic information to reduce the poverty through the improvement of jute and allied fibre crops by agricultural and technological researches, a part of whole jute sector.

2.  Major Functions Performed by the Institute:

2.1.            To regulate, control and promote agricultural, technological and economic research on Jute and allied fibres and their manufactures and dissemination of results thereof.

2.2.            To organize production, testing and supply of improved pedigree of jute seeds and multiplication, procurement and their distribution to recognized organizations, selected growers and such other agencies as may be approved by the Board.

2.3.            To set up research centres, sub-stations, pilot projects and farms in different regions of the country for carrying out research of different problems of jute and allied fibre crops, jute products and allied materials.

2.4.            To establish project areas for demonstration of new varieties of jute developed by the Institute and to train the farmers for cultivation of those varieties of jute.

2.5.            To publish annual reports, monographs, bulletins and other literatures relating to jute research and the achievement of the Institute.

2.6.            To organize training of officers and progressive farmers in modern improve method for cultivation of jute and allied fibre (JAF) crops and also to train technical hands for utilization of technological research findings.

2.7.            To do and perform such other activities as may be necessary for the purpose of the Act of BJRI.

3.  Detailed Services/Activities to the Citizens/Clients:

3.1.            Dissemination of technologies (agricultural/industrial) developed by BJRI to the farmers/extension officers and field workers/small and medium entrepreneurs/NGO workers through training, demonstrations and other modern means.

3.2.            Supply of breeder seed to BADC and other private organizations and NGOs for the production of foundation and then certified seed for the farmers.

3.3.            Supply of TLS (Truthfully Labeled Seed) to the progressive farmers for the production of quality fibre.

3.4.            Help the farmers for the production of quality seed through a programme “Nizer Biz Nize Kori”.

3.5.            Train and inspire the farmers for practicing modern technique of jute retting to obtain quality fibre.

3.6.            Provide necessary advice to the farmers to control pests and diseases of jute and allied fibre and seed crops using IPM.

3.7.            Inspire and aware the farmers for using balanced fertilizers to restore soil fertility through training, field days, radio talk etc.

3.8.            Advice the farmers to incorporate jute fibre and seed crops in their cropping pattern to control crop related disease-pests and maintain soil health.

3.9.            Distribute the modern and refined technologies on JAF crops (agricultural and industrial) to the end users as leaflets, booklets, folders etc free of cost.

3.10.        Help in the chemical treatment of ‘Hessians’ for the production of rot proof nursery pots.

3.11.        Provide technical support in bleaching, dying, woolenizing, rot proofing, softening and fire retarding of jute and allied fibre through MoU between BJRI and interested jute related organizations.

3.12.        Provide technical assistance to establish BJRI evolved technology-based industries for the production of jute goods through MoU.

3.13.        Supply of HYV jute seed to the progressive farmers through demonstration plots to aware the general farmers.

3.14.        Deliver any service related to jute through the central, regional and sub-stations of BJRI.

3.15.        Assistance students or research fellows to conduct jute related agricultural and technological experiments for obtaining higher degrees.

3.16.        Deliver any other services declared by the Government.

4.      Details of Customers/Clients:

The major customers/clients for receiving the services provided by BJRI are the jute farmers for producing quality fibre and seed and different entrepreneurs for manufacturing different jute goods in the public and private sector jute industries. Besides other organizations such as BADC, DAE, NGOs, Jute Traders, Jute and Jute Goods Exporters, jute based cottage industries are also being received the services of BJRI.

5.      Mechanism of Services Provided to the Citizens/Clients and

        Redressal of Grievances:

For receiving the services provided by BJRI needs to be contacted to the Focal point/Contact officer. Besides Director General, Director (Agriculture) and Director (Technology) can also be contacted. Detailed information will also be available at different research stations of BJRI.

A ‘Contact Officer/Focal Point of Citizen’s Charter’ is appointed who is responsible for formulation/implementation of the ‘Citizen’s Charter’ of BJRI. Chief Scientific Officer of Planning, Training and Communication Division will function as focal point and will ensure expeditious redressal of grievances. Every Thursday from 10:00 am to 2:00 pm, members of the public can meet him/her seeking redressal of their grievances and complaints. He/she will address complaints/grievances of them and send updated information to Office of the Director General regarding redressal of the grievances regularly. Director General will inform the matters to Office of the Agriculture Secretary if it deems necessary. The Board of Directors under the chairmanship of the Director General will review the Citizen’s Charter annually. Other relevant information regarding these activities will be available in the website: www.bjri.gov.bd of BJRI. Complaints from the government agencies can be sent to the focal point through proper channel and complaints from the private organizations can be sent to the focal point directly or through e-mail: info@bjri.gov.bd.

6.  Time-frame of redressal of grievances: